Instant Messaging Solutions

Forget email, instant messaging solutions provide real-time communication within your company. Resulting in more time effective and faster decisions

In this incredibly fast-paced world it’s quite often the case that even the speed and convenience of email communications simply isn’t fast enough. Compounding this is the inability to verify the on-line status of e-mail recipients or elicit an immediate response. Instant messaging (IM), though, has gained enormous popularity in the business environment, providing immediate messaging capabilities between two or more users.

Understanding Instant Messaging

Instant messaging is a communications service that enables users to create virtual chat rooms in which they can communicate with other invited users. The communication is in real time – allowing for Internet traffic loads and congestion – and is analogous to a telephone conversation, using text rather than voice as the medium. Typically, IM client software provides the facility to maintain a list of your contacts and provides system alerts in the form of a pop-up screen when a listed contact comes on-line.

Internal Server Solutions: A number of software vendors have released full IM solutions (server and client software) for companies seeking to implement in-house IM systems. These are located fully behind the company firewall and generally offer enterprise features such as logging, auditing and centralised management.

Managed Service Solutions: These are publicly available instant messaging system owned and managed by a third-party. They are less expensive than internal server solutions, relying on the Internet for their network connectivity.

Business benefits Instant Messaging System can provide

The benefits of IM solutions stem from the ability to communication more quickly and effectively with customers, partners, fellow staff members, etc. These benefits include:

  • improved communication and collaboration between geographically-dispersed teams and staff members
  • establishing instant communication between parties to achieve quick decisions
  • the ability to invite other contacts to participate in an instant messaging session, establishing a virtual meeting room
  • in many cases, instant messaging  sessions can be more time-effective than telephone conversations
  • using public instant messaging network, such as MSN and Yahoo, users can log in from any Internet access point
  • immediate notification of contacts logging on to the IM network
  • support for multiple IM sessions (conversations), providing more flexible communications.