May 04, 2006

Pushing the Envelope: A Story of Continuous Process Improvement

I love this story. In this month's Business 2.0 they talk about the history of the Netflix envelope. This adventure involves speed, money and travel. If you count the contents of the envelope, you'll also have sex, drugs and rock 'n roll.... everything that the exciting BPM industry is about is right here! You'll see see how a focus on improvement and optimization can, over time, yield a great answer. You'll also see that you don't have to start with the "perfect" process at the beginning (the point is made that at first, a sub-optimal mailer was the least of the company's worries).

banjsalv Start with the as-is, make it a little bit better, measure the results, then ruthlessly repeat...

Business process management is about CHANGE and VISIBILITY. Period. It's not about execution per se. It's not about modeling per se. It is about making your business better by changing it as fast as it needs changing, based on the measured results of previous changes.

Netflix' envelope is today's poster child of continuous process improvement.

Check it out here.

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Posted by Phil Gilbert at 09:01:12 AM

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Business process management requires a new set of technologies. When I started this blog in 2005, I wrote "By 2010, These will replace ERP as the primary focus of solution engineering at companies large and small." This has occurred. I also wrote" "By 2020, managing process through technology will be second nature to senior executives, and the transactional systems we use today will be like mainframes. My blog talks about BPM today, tomorrow and where we'll be in 2020." I still believe that. Welcome.